Customer Service & Sales Floor - Palms at Town & Rack

Job Description:

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you’ll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers.

• Work with the team to ensure the sales floor stays “runway ready”, sized and filled through re-merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across different platforms (in‑store, online, and mobile), operating a point-of-sale system, bagging items of all sizes, handling bulky or heavy items including boxes, and ensuring a seamless and friendly experience.
• Create a smooth fitting room experience as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
• Maintain a clean and clutter‑free customer experience by sorting and returning clothing to the sales floor.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise, and asset‑protection standards.
• Promote initiatives such as the Nordstrom Rewards program.

• Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer orders following quality, packing, and shipping standards.
• Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store, e.g., setting up special events, organizing backroom markdowns, and relocating store fixtures.

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast‑paced environment.
• Ability to work a flexible schedule based on business needs.

Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing, and pulling. Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to $10, and occasionally up to $25.

For Stock and Fulfillment Only: frequently lift and carry up to $25, and occasionally up to $50.

Pay range: $17.70 – $18.40 per hour (subject to location, job‑related knowledge, skills, and experience).

Benefits include:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and Employee Assistance Program (EAP) Resources

Additional benefits: 401(k) retirement plan, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. This position may be eligible for performance-based incentives/bonuses.

For Los Angeles or San Francisco applicants:
Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Please review the Legal Notices within the FAQ section of the Nordstrom Careers site for additional state- and location-specific notices.