Senior Sales Operations Specialist

Role Overview

Senior Sales Operations Specialist – Miami (Hybrid). The role supports the sub-region with back‑office administration of the sales process, agent lifecycle management, regional sales initiative management, and regional data analytics. The Specialist will manage all day‑to‑day operational queries from Sales and Agents and report to the Regional GM.

• Support the Regional Sales team with back‑office administration of the sales process, account management, contract renewals and agent interactions.
• Assist the sales team with pipeline management, sales scorecard updates, contract updates, banking and payments set‑up for new and existing agents.
• Support the end‑to‑end lifecycle of Western Union, Vigo and OV agents including lead generation & classification, pipeline management, agent enrollment, agent setup, new agent activation, ongoing agent support, ownership changes and deletion.
• Track and analyze sales performance, provide data‑based recommendations, and assist with tracking and management of sales initiatives.
• Engage in proactive collaboration and partnership across the region and functions, managing multiple data sources.
• Ensure all activities remain on track and any issues are escalated and resolved in a timely manner.

• Bachelor’s degree in business or finance (preferred).
• 2+ years’ experience in financial services, supporting sales functions such as reporting, setup, and analytics.
• Strong communication skills across cross‑functional project teams.
• Project management experience is a plus.
• Proficient in Excel, Power BI and Salesforce (preferred).
• Ability to review data and provide meaningful recommendations.
• Data analytics background is a plus.
• Effective interpersonal skills; ability to earn the trust of leadership and business partners.
• Strong customer‑centric viewpoint and knowledge of other business units.
• Spanish language proficiency is preferred.

Must be based in Miami or willing to relocate to Miami and work from the office a minimum of three days a week. Candidates must be currently authorized to work in the United States on a full‑time basis. This position does not sponsor work visas.

The base salary range is $90,000.00 – USD per year. Total on‑target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on qualifications, skills, and competencies.

• Paid Time Off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 401(k) Plan
• Short‑term incentives and multiple health insurance options
• Accident and life insurance
• Best‑in‑class development platforms

Western Union is an equal opportunity employer. We are committed to providing an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.