Public Services Assistant - Kenmore

Public Services Assistant

The King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) to provide service at the Kenmore and Richmond Beach Libraries in the Alder region of King County Library System. The Alder region includes the Bothell, Kenmore, Lake Forest Park, Richmond Beach, and Shoreline libraries.

The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in order to help them succeed through ideas, interaction and information. This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling. The PSA regularly assists patrons in using computers and printers and works to ensure that library technology is functioning.

The PSA also addresses patron behavior issues in the library. PSAs may need to directly de-escalate and resolve disputes, enforce the Patron Code of Conduct and handle challenging situations with patrons.

Successful candidates will build and sustain positive relationships with coworkers and patrons, delivering a high-quality customer experience across service, circulation, and technology needs. Candidates should demonstrate strong critical thinking skills, prior customer service experience, and a commitment to modeling and championing Intellectual Freedom. The ability to work confidently, respectfully, and collaboratively is essential, particularly when addressing concerns involving patrons from diverse communities, including individuals who may have experienced trauma.

Required:

Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

Schedule:

Monday, 9:30am-6:15pm at Kenmore Library Thursday, 9:30am-6:15pm at Kenmore Library Friday, 9:30am-6:15pm at Kenmore Library Saturday, 11:00am-4:45pm at Richmond Beach Library Schedules are subject to change based on business needs.

About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a  comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.

Need an accommodation to apply or interview? Call  or email employment.

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Essential Duties The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

• Provides information and readers' advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and…