Public Services Assistant - Kenmore

Public Services Assistant (PSA)

The King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) to provide service at the Kenmore and Richmond Beach Libraries in the Alder region of King County Library System. The Alder region includes the Bothell, Kenmore, Lake Forest Park, Richmond Beach, and Shoreline libraries.

The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in order to help them succeed through ideas, interaction and information. This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling. The PSA regularly assists patrons in using computers and printers and works to ensure that library technology is functioning.

The PSA also addresses patron behavior issues in the library. PSAs may need to directly de-escalate and resolve disputes, enforce the Patron Code of Conduct and handle challenging situations with patrons. Successful candidates will build and sustain positive relationships with coworkers and patrons, delivering a high-quality customer experience across service, circulation, and technology needs. Candidates should demonstrate strong critical thinking skills, prior customer service experience, and a commitment to modeling and championing Intellectual Freedom.

The ability to work confidently, respectfully, and collaboratively is essential, particularly when addressing concerns involving patrons from diverse communities, including individuals who may have experienced trauma.

Required:

Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

Schedule:

Monday, 9:30am-6:15pm at Kenmore Library Thursday, 9:30am-6:15pm at Kenmore Library Friday, 9:30am-6:15pm at Kenmore Library Saturday, 11:00am-4:45pm at Richmond Beach Library Schedules are subject to change based on business needs.

About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.