Public Services Assistant - Kenmore

Job Number:

Public Services Assistant (PSA) to provide service at the Kenmore and Richmond Beach Libraries in the Alder region of the King County Library System (KCLS).

The Public Services Assistant assists patrons with information about library materials, equipment, programs, and services to help them succeed. This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling, assists patrons in using computers and printers, ensures library technology functions, and addresses patron behavior issues. The role may require de‑escalating disputes, enforcing the Patron Code of Conduct, and handling challenging situations with patrons.

• Monday 9:30 am – 6:15 pm at Kenmore Library
• Thursday 9:30 am – 6:15 pm at Kenmore Library
• Friday 9:30 am – 6:15 pm at Kenmore Library
• Saturday 11:00 am – 4:45 pm at Richmond Beach Library

Schedules are subject to change based on business needs.

Applicants must attach a current resume and cover letter that addresses relevant work experience, education, and training for this position.

KCLS envisions a world where knowledge allows diverse communities to prosper and grow. We connect people through a knowledge‑sharing center that serves over 1.5 million patrons with a broad collection of materials, resources, technology, services, and programs.

About 1,000 staff provide service in 50 library locations, engaging communities through direct outreach, programs, and virtual assistance. KCLS serves cities, towns, tribal lands, and unincorporated districts of King County (excluding Seattle).

Our diversity, equity, and inclusion assessment shows that almost half of the community identifies as BIPOC, and roughly one‑third speaks a language other than English as their first language.

We welcome applicants who reflect the diversity of the communities we serve, including BIPOC, immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, and others.

We provide reasonable accommodations for applicants with disabilities during the application and interview process and to perform essential job functions.

Need an accommodation to apply or interview? Call (425) 369‑3224 or email employment.

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in catalogs.
• Educates, trains, and assists patrons with library technology, equipment, and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non‑routine maintenance.
• Assists patrons and staff with full range of circulation duties, including check‑in/check‑out, use of materials handling equipment, shelving, locating materials, and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom, responds to related inquiries, and refers challenges as appropriate.
• Resolves patron incidents, concerns, and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Assists with delivery, preparation, and staffing support of library programs and outreach.
• Performs daily cash handling, register functions, and associated reconciliation and deposits.

• Customer Focus: Primarily focused on customer needs, able to deliver high quality, value‑added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
• Valuing Diversity: Manages relationships with all kinds and classes of people inclusively and equitably; respects, values,…