Customer Care Representative

Scope of Work

The incumbent is responsible for addressing customers' needs in the areas of problem resolution, product information, customer product/promotions, general bank information and customer routing through the bank and its subsidiaries via telephone and internet channels. This position will be responsible for the sales and service of all products of Kennebunk Savings Bank and its subsidiaries. The incumbent will be fully knowledgeable of the internet and be expected to handle incoming contacts from customers as well as customer communication initiatives.

• Problem Resolution:
  Provides exceptional customer service by handling routine customer issues/inquiries through effective problem resolution
• Product Knowledge:
  Maintains proficient knowledge of company products and services in order to communicate effectively with customers
• Cross Sales/Referrals:
  Provides support for bank-wide product and sales promotions Responsible for recognizing, closing and referring sales opportunities Supports Customer Care department goals through personal production

• Responsible for onboarding activities
• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to applicable organizational policies/procedures and state/federal regulations
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

Not applicable

• Knowledge of basic internet functionality is preferred
• Displays high level of regard for trust and confidentiality
• Proficient in Microsoft Office Products
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail%