Senior Customer Service & Escalations Specialist
Listed on 2026-09-29
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Apple seeks a Senior Customer Service professional in Augusta, ME to champion fast resolutions for customer contacts. You will handle complex cases, communicate across Cantonese, Mandarin, and English, and collaborate with Retail professionals to drive improvements in service quality.
Ideal candidates bring a Bachelor's degree and 2+ years in customer-facing roles, with strong problem-solving, negotiation, and listening skills to maintain loyalty and trust in the Apple brand.
This role, Senior Customer Service & Escalations Specialist at Apple, could be your next opportunity.
The Senior Customer Service & Escalations Specialist position in the Management & Operations field is open for applications.
We have an opening for a Senior Customer Service & Escalations Specialist in Augusta, ME, United States within Management & Operations.
This role, Senior Customer Service & Escalations Specialist at Apple, could be your next move.
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