Area General Manager

Job Description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a skilled and dedicated Multi-Site General Manager to join our team. The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction.

The General Manager works very closely with our Owners and Board Members.

What you're great at:

Schedule
- Available weekends and flexible during the week. Must be able to handle calls in the evening to support the resort team.

Strong communicator with the board and employees

Time management ability to effectively manage 2 properties, 15 minutes from each other

Overseeing the operations functions of the Resort

Processing and submitting payroll to Human Resources

Holding regular briefings and meetings with all heads of departments. Oversees and manages all departments and works closely with department heads daily. Is accountable for the responsibilities of department heads and takes ownership of all guest complaints. Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.

Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards

Leads all key property issues, including capital projects, customer service, and refurbishment

Handles complaints and oversees service recovery procedures

Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget. Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded. Delivers resort budget goals and sets other short- and long-term strategic goals for the property. Develops improvement actions and carries out cost savings

Ensures all decisions made are in the best interest of the Resort and Management

Maintains a strong understanding of P&L statements and the ability to react with impactful strategies

Ensures the monthly financial outlooks for the Resort are on target and accurate. Prepares monthly financial reporting for the Owners and Board Members. Draws up plans and budget (revenue, costs, etc.) for Owners

Provides effective leadership to all Resort Team Members

Responds to audits to ensure continual achieved improvement

Is responsible for safeguarding the quality of operations (both internal & external audits). Is responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements

Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you have already achieved:

• Bachelor’s Degree in Business Management/Hospitality OR equivalent industry job‑related experience
• Experience as a General Manager or Assistant General Manager preferred
• Experience with in the hospitality industry
• Excellent verbal and written communication skills. Proven strong leadership skills. Ability to manage, direct, and complete assigned duties. Excellent computer skills, Mircosoft Office Suite abilities. Ability to prioritize, manage, and delegate efficiently.