Area Reservation Rooms Controller

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service.

The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes.

In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

Embark on an extraordinary journey as Area Rooms Controller across the Northeast with Auberge Collection, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the Rooms Controller for multiple properties, your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. As the Resorts’ Rooms Controller, duties will entail many facets of auditing reservations for the properties.

Ensuring accuracy of room assignments, billing needs, and other tasks, you’ll work closely with the regional Reservations Team, Operations Teams, and Sales Teams.

Monitor email inboxes for incoming bookings, modifications, and cancellations emails, completing steps regarding Synxsis reservations

Review all reservations made for quality, accuracy, and follow up on inaccuracies to ensure reservation is correct for arrival, assigning room numbers where applicable

Review daily cancellation reports, processing accurate refunds where applicable, and informing the specific property for awareness

Review upcoming reservations for accuracy, while completing remaining deposit balances

Maximize revenues through upgrade opportunities and balancing inventories daily, ensuring straight line availability is present for all properties

Work closely with Revenue Team and Reservations Leadership to monitor length of stay restrictions, opening up availability when applicable to maximize occupancies

Review upcoming Group Rooms inventory for accuracy, and communicate with GRC and Sales Teams when necessary

Maintain accurate, relevant knowledge of all properties within the region, room types, experiences, rates, and property specific details

Add information to guest profiles such as previous stay experience, special occasions, preferences, and other pertinent information with strong attention to detail and accuracy

Share relevant guest information to the pre-arrival teams to ensure a personalized guest experience

Aligning check in/check out for reservations, Back to Back, to help avoid guest glitches- FHR, etc

Attend daily meetings as deemed appropriate by Area Director of Reservations

Periodical deposit ledger maintenance for the properties

Performing other administrative tasks as assigned by the Area Reservations Leadership Team

Maintain professional appearance and demeanor and to conduct personal…