Engine Repair Technician - Stihl Tech

Small Engine Repair Technician - Stihl Tech Overview

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

• Ability to combine amazing customer service with strong equipment repair skills
• Ability to diagnose equipment and determine parts required for repair
• Accurately and efficiently complete the repair
• Ability to repair rental equipment accurately and efficiently
• Perform blade sharpening
• Answer shop phone calls
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management

• Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances
• Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery
• Manual dexterity; working with tools and parts, assembly of equipment
• The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base
• Ability to stand and walk consistently for up to 4 hours or more at a time
• Ability to physically handle all equipment
• Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing