Offsite Airline Check-in Agent GSC

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Work at a busy resort assisting guests by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

An Offsite Airline Check‑in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administration’s (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from hotels, resorts, and convention centers. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc.

services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

• Leadership experience preferred
• Open the resort in a timely manner, GSC are scheduled to start as early as 4:45am
• Establish the gameplan for the day
• Assess any Disney look issues with employees
• Have basic knowledge troubleshooting the computer equipment
• Comply with all TSA and Airline Regulations. Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
• Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
• Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the RAC desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests
• At end of shift ensures that all excessive cages are removed by ASIG.
• Answer telephones and guest questions.
• The ability to manage simple addition.

• Ability to work in the early morning rotation
• At least 6 months experience in a face‑to‑face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States.
• Must successfully pass the pre‑employment criminal background screening.
• Must pass pre‑employment Drug Testing process.

• Follow company appearance guidelines
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather:
  Outdoors…