Front Desk Agent

Front Desk Agent (Full‑Time & Part‑Time)

Double Tree by Hilton New Orleans Airport
Kenner, LA 70062

Do you have a passion for people and a knack for making a great first impression? At the Double Tree by Hilton New Orleans Airport
, we know that a warm welcome can change a traveler's entire day. We are looking for friendly, professional, and reliable Front Desk Agents to join our team. Whether you are looking for a stable career path (Full‑Time) or a flexible schedule that fits your life (Part‑Time), we have a place for you!

• Travel for Less:
  Huge discounts at Hilton hotels worldwide.
• The "Cookie" Culture:
  Be part of a brand that values warmth and hospitality.
• Career Growth:
  Many of our managers started at the front desk. We provide the training to help you grow.
• Comprehensive Benefits: (For Full‑Time) Health, dental, vision, and 401(k) options.

• Checking guests in and out with a smile.
• Handling guest requests, answering phone calls, and providing local recommendations for dining and transport in the New Orleans area.
• Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system.
• Solving guest issues on the fly with a "make it right" attitude.

• On Your Feet:
  Ability to stand for the duration of an 8‑hour shift.
• Communication:
  Constantly interacting with guests in person and over the phone.
• Physical Effort:
  Occasional lifting or moving of guest luggage or packages (up to 30 lbs).
• Environment:
  Working in a professional, climate‑controlled lobby environment.

• Availability:
  Full‑Time – Must be available for a mix of shifts (7 am–3 pm, 3 pm–11 pm), including weekends and holidays;
  Part‑Time – Flexible shifts available; please specify your availability in your application.
• Experience:
  
  Previous customer service experience is a plus, but we are happy to train anyone with a great attitude.
• Tech‑Savvy:
  Comfortable using computers and learning new software (Hilton OnQ experience is a major bonus).
• Local Knowledge:
  Familiarity with the Kenner/New Orleans area to help our guests navigate the city.