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Customer Service Representative
Job in
Kenner, Jefferson Parish, Louisiana, 70097, USA
Listed on 2026-07-02
Listing for:
Ray Brandt Auto Group
Full Time
position Listed on 2026-07-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Description
As a CSR at Ray Brandt Collision , you will be the first point of contact for our customers. You will play a vital role in providing outstanding customer service, managing incoming calls, and assisting customers through the repair process. Your primary responsibility will be to ensure that each customer has a positive experience with our services.
Requirements- Greet customers warmly and professionally, both in person and on the phone.
- Schedule and confirm appointments for vehicle repairs.
- Assist customers in understanding repair estimates and the insurance claims process.
- Answer customer inquiries and resolve any concerns regarding vehicle repairs or services.
- Communicate effectively with technicians, insurance providers, and other departments.
- Maintain accurate records of customer interactions and repair progress.
- Ensure that customers are informed about the status of their vehicle repairs.
- Handle payments and process transactions as needed.
- Assist with general office duties, including filing and data entry.
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