Coordinator, Individualized Care; Care Coordinator

The role is a remote, full‑time Customer Service Representative supporting specialty pharmacy operations.

• Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
• Responsible for reporting adverse events within the required timeframe
• Create and complete accurate referrals and applications and keep updated on policy or procedural changes
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups or confirmations
• Demonstrate superior customer support talents
• Interact with the patient referral sources to process new applicants
• Steward patient accounts from initial contact through final approval/denial
• Prioritize multiple, concurrent assignments and work with a sense of urgency
• Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

• High School diploma or equivalent, preferred
• Previous customer service experience, preferred
• Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred
• Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
• Ability to use well‑known and company proprietary software for maximum efficiencies, preferred
• Maintain a high level of productivity, preferred
• Ability to multitask while conversing, preferred

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refs to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

• Your new hire training will take place 8:00am‑5:00pm CST, mandatory attendance is required.
• This position is full-time (40 hours/week). Employees are required to have ability to work the scheduled shift of Monday‑Friday, 10:00am‑7:00pm CT.

• You will work remotely, full-time.
• It will require a dedicated, quiet, private, distraction‑free environment with access to high-speed internet.
• We will provide you with the computer, technology and equipment needed to successfully perform your job.
• You will be responsible for providing high-speed internet. Internet requirements include the following:
  • Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
  • Dial‑up, satellite, Wi‑Fi, Cellular connections are NOT acceptable.
  • Download speed of 15
    
    Mbps (megabyte per second).
  • Upload speed of 5
    
    Mbps (megabyte per second).
  • Ping rate maximum of 30ms (milliseconds).
  • Hardwired to the router.
  • Surge protector with Network Line Protection for CAH issued equipment.

• Anticipated hourly range: $18.10 per hour - $25.80 per hour
• Bonus eligible:
  No

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlex Pay
• Flexible spending accounts (FSAs)
• Short‑ and long‑term disability coverage
• Work‑Life resources
• Paid parental leave
• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Application window anticipated to close: 8/25/2026