Customer Relations
Listed on 2026-07-08
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Automotive Customer Relations Coordinator
Key ResponsibilitiesCustomer Support:
Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts.
Issue Resolution:
Investigate and resolve customer complaints, escalating complex mechanical or billing issues to the appropriate managers when necessary.
Post sale follow up:
Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction.
Appointment Scheduling:
Book and confirm service appointments, coordinating with service and parts departments to ensure parts are ready and wait times are minimized.
Satisfaction Metrics:
Monitor and Distribute feedback from manufacturer generated surveys and improve customer retention.
Communication:
Excellent Verbal and written communication skills; ability to explain complex automotive repairs in a clear non technical manner.
Problem Solving:
Strong DE-escalation, active listening, and conflict resolution abilities.
Software Proficiency:
Familiarity with automotive CRM platforms such as CDK and CDK services.
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