Senior Systems Specialist

Job Summary

Under general supervision performs technical work in support of the operations of the Information Technology Department. Work involves managing systems specialist technicians and projects; researching, designing, installing, and maintaining server level computer systems that are in use by the City; installing and maintaining the City’s telephone system including troubleshooting problems with individual telephones and the telephone switching equipment; installing and maintaining the City’s network;

representing the City in technology related meetings; maintaining the City’s electronic mail system, Active Directory systems, database servers, financial system server, file storage and print servers, and other proprietary systems; verifying the integrity of the databases and performing regular maintenance to ensure operation; installing computer hardware in the field including but not limited to personal computers, wireless systems, and network infrastructure;

and installing the City’s physical security system. Reports to the Director and Assistant Director of Information Technology.

• Performs server maintenance, installation, and troubleshooting.
• Performs new installation of server hardware, network infrastructure, and software systems.
• Attends meetings about technology upgrades, projects, etc.
• Planning and implementation of new systems or improvements to current systems.
• Manages the team of System Specialists and Computer Support Technicians.
• Collaborates with Director and Assistant Director in some decision-making and delegation for most day-to-day operations and projects.
• Handles and assists with coordinating repairs, installations, and/or distribution of City radio equipment.
• Performs day-to-day maintenance of security by adding and deleting users, Antivirus updates, setting up new telephones, etc.
• Interacts with system users about issues they are currently having to solve problems, resolve errors, and ensure total satisfaction.
• Receives and/or reviews various records and reports such as network flags and alerts; checking overall network health.
• Assists and/or collaborates with Director and Assistant Director in preparing and/or processing various records and reports such as work orders, technical specifications, and policies.
• Refers to technical datasheets, Internet, technical manuals, consultant reports, policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc. when needed.
• Operates a personal vehicle, office equipment, and machinery such as network testing equipment, computer, printer, telephone system, etc.
• Installs, configures, and maintains the IT Service Desk and assists with assigning and executing trouble tickets.
• Installs and assists in maintaining the City’s telephone system including troubleshooting problems with individual telephones and the telephone equipment.
• Creates and modifies new internet policies in the Watch Guard to allow access/deny access to websites for city employees as requested by IT department supervisors.
• Performs data migration and email configuration. Conducts network mapping for employees with a change in access and/or department. Assists and/or backs up Office Manager for new hire account creation.
• Configures and installs Access Points in required locations throughout the City.
• Assist the EOC on a regular basis, keeping all computers and equipment tested, updated and upgraded as needed to increase the Operational Readiness of the EOC in case of storms and other emergencies.
• Uses a variety of tools such as network tools, laptop computer, etc.; a variety of supplies such as network supplies, general office supplies, etc.; and a variety of computer software such as Active Directory, Papervision, Microsoft O365, Dameware NT, Microsoft Office, Putty, etc.
• Receives, configures and deploys city equipment; such as MFA’s, new city cell phones, laptop computers and iPads to required employees.
• Addresses and guides techs on troubleshooting or configuration issues relating to hardware or software requiring assistance.
• Assists with installs, troubleshoots, repairs, and maintains analog telephone…