Security Dispatcher- PRN

This job answers internal and external calls for Security Operations, which average 2–3,000 transactions daily. It involves answering routine and emergency security calls, obtaining all necessary information while dispatching security officers to calls for service, and making notifications to on‑duty supervisors. The role responds to all emergency situations, all types of Hospital/Clinic codes, monitors Hospital/Clinic video screens, maintains security logs and related computer entries, and handles all calls and on‑call duties for security and emergency preparedness across the main campus and regional clinics, including notifications of security incidents and emergency preparedness issues.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required – High School diploma or equivalent

Required – 1 year experience as a telephone operator, dispatcher, or related experience

Required – International Association for Healthcare Security and Safety (IAHSS) Certification to be obtained within 90 days of hire

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows‑style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Good analytical skills
• Excellent communication skills
• Demonstrates good judgment
• Strong interpersonal skills
• Strong customer service skills
• Must possess a good command of the English language, along with the ability to speak clearly and distinctly

• Consistently answers calls using standard company greeting.
• Solicits and documents information needed from callers to determine the level of security assistance and then dispatches officers to assist callers.
• Responds to all codes/notifications during emergency incidents.

Other related duties as required. These statements describe the general nature and level of work only; they are not an exhaustive list of all required responsibilities, duties, and skills. Additional duties may be added, or this description amended at any time. The incumbent remains knowledgeable of current federal, state, and local laws, accreditation standards, and regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

The job is primarily sedentary, occasionally requiring the lifting, carrying, pushing, pulling, or otherwise moving objects up to 10 pounds. It involves sitting most of the time, with brief periods of walking or standing. There is no exposure to blood, body fluid, or tissue, and the incumbent is not required to provide emergency care or first aid. The incumbent may be exposed to hazardous medications or waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and disposal of contaminated waste.

The level of exposure may increase depending on job duties.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.