Professional Enrollment Management Coordinator, CPE; Part-time

Location

Primary

Location:

Kennesaw campus at 1000 Chastain Road NW, Kennesaw, GA 30144.
Secondary Marietta campus: 1100 South Marietta Parkway, Marietta, GA 30060.

Support prospective and current students during enrollment, ensuring excellent service and efficiency. Communicate with students through various channels, manage inquiries and administrative tasks, organize records, assist with events and outreach, and support payment processes and resource accounts. Serve as a backup for resource management and contribute to the Enrollment Management team's success by ensuring smooth operations and a positive student experience.

This is a part‑time, temporary position, anticipated at 35 hours per week.

• Engage prospective students through outreach and follow‑up communication from inquiry through registration using phone calls, emails, face‑to‑face or virtual meetings, and live chat.
• Monitor and respond to live chat inquiries, voicemails, all resource emails and collect data from Lumens (Abandoned Cart), while serving as a backup during advisors' absences.
• Provide accurate information to prospective students and transfer complex inquiries to appropriate Enrollment Advisors or Programming team.
• Assist in planning, coordinating, and supporting events such as open houses and other outreach activities to promote student engagement and program visibility.
• Maintain organized and up‑to‑date digital filing systems for Professional Education courses, program materials, and student records.
• Manually create student profiles for contract training class setup, ensuring data accuracy and completeness.
• Assist with scanning of Sallie Mae, WIOA, VA, payment plan documents, receive payment plan requests, send out payment plans and contact for upcoming and/or past due payments.
• Create, edit, merge, register, and enter grades for students in the enrollment management system.
• Assist with Enrollment Window/Reception area and other administrative support tasks as requested.

• High School diploma or equivalent.
• Current, valid, and unrestricted driver's license.
• One (1) year of related work experience.

• Demonstrated interest in professional development, community engagement, and data collection.
• An undergraduate or advanced degree from an accredited institution of higher education.
• Prior records management experience at an institution of higher education.
• Experience with event planning, fundamental selling, hospitality, and customer service.

Starting salary range is $16.40 per hour, anticipated to be on average 35 hours per week. Offers are based on relevant experience.

• Knowledge, skills, and abilities related to the use of Professional Education's Salesforce CRM system.
• Ability to build and sustain effective working relationships.
• Ability to answer work‑related questions and/or interpret and apply guidelines.
• Ability to handle multiple tasks or projects simultaneously while meeting assigned deadlines.
• Knowledge of computerized student information systems.
• Knowledge of department and college policies, procedures, and practices.
• Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
• Strong data and records management skills.
• Proficiency with computer applications and programs associated with this position (e.g., Microsoft Office suite).
• Strong attention to detail and follow‑up skills.
• Strong customer service skills and phone and e‑mail etiquette.

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national…