Customer Service Coordinator

Who We Are

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

As a Customer Service Coordinator, you will play a key role in keeping the Customer Service team running smoothly. This position blends administrative, organizational, communication, and light financial tasks to support both the broader team and upper management. You will handle confidential and time-sensitive materials, assist in completing administrative work for managers, take detailed notes in meetings, and occasionally support team needs that may involve travel.

Due to the nature of this role and the business leaders the role supports, this position is on-site, full-time with some flexibility allowed. This role calls for strong multi-tasking abilities, excellent communication skills, and a proactive, solutions-focused mindset. You will use sound judgment, creativity, and organizational strength to meet goals and, at times, guide or support the work of others.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generate, prepare, and maintain regular reports for the team
• Create and update customer files and active client lists
• Support and follow up ACM
• Maintain accurate resource files
• Take clear, organized notes during meetings for follow-up and tracking, define action items
• Provide administrative support to upper managers, helping complete key tasks and projects
• Assist in scheduling and calendar management of CS SVP
• Liaison for Knapp US Customer Service organization for Marketing and Team Event management in alignment with Local & Global Teams.
• Initiate and manage purchase orders in SAP (as applicable)
• Set reminders and follow-up with managers regarding reconciliation of expense and time reports (SAP, Concur)
• Follow-up HR with recruiting activities and coordinate CS onboarding tasks for new hires
• Organize and schedule team trainings, meetings, and appointments
• Handle sensitive and confidential information with discretion
• Improve and coordinate office procedures and systems for better efficiency
• Respond professionally to emails, phone calls, and in-person inquiries
• Travel on rare occasions as needed to support business or team needs
• Contribute to team success by completing related tasks as needed
• Perform all other duties as assigned

• Bachelor’s degree in Business Administration or related field preferred or equivalent combination of education, experience and training.
• 2+ years direct experience in customer service or executive administrative/assistance support role
• Familiarity with office management systems and best practices
• Excellent time management skills…