Senior Sales Business Retention Associate

About the Role

As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success.

• Address and resolve a wide array of customer retention issues.
• Develop and maintain detailed customer records.
• Create and implement detailed customer retention strategies.
• Conduct in-depth follow-ups to ensure customer satisfaction.
• Provide comprehensive product and service information.
• Lead the resolution of escalated issues from junior associates.
• Spearhead retention-focused sales initiatives.
• Work closely with internal teams for advanced problem-solving.
• Analyze and report customer feedback to inform strategy.
• Participate in specialized training programs.

• Customer Relationship Management:
  Advanced skills in maintaining and enhancing client relations.
• Communication:
  Strong verbal and written communication abilities.
• CRM Software:
  Advanced proficiency in CRM software and tools.
• Problem Solving:
  Resolve complex client issues rapidly.
• Time Management:
  Handle multiple complex tasks efficiently.
• Active Listening:
  Deep understanding of client needs and concerns.
• Team
  
  Collaboration:
  
  Lead and collaborate with cross-functional teams.
• Data Analysis:
  Skills in analyzing detailed customer feedback and trends.

$40,000.00 - $67,550.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.