Senior Process Improvement Specialist

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities)

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Serves as a subject matter expert, collaborating with leaders and cross-functional teams to foster the university's culture of operational improvement. Collaborates with senior leadership to oversee projects, validate outcomes, coordinate cross-functional teams, and implement new or revised processes for stakeholders. Responsibilities also encompass managing improvement projects and supervising team members as necessary. Facilitates the creation and documentation of policies and procedures related to process improvement.

Advocates for Organizational Effectiveness services within the campus community.

KEY RESPONSIBILITIES:

• Collaborates with campus leaders to identify process improvement opportunities and develop responsive plans.
• Leads cross-functional teams through the process of improvement journey, balancing interests and resources.
• Provides consultation on other OE team projects as needed, offering guidance on process improvement elements.
• Conducts comprehensive business process reviews to pinpoint areas for improvement and develop plans using process improvement frameworks like DMAIC.
• Tailors process improvement approaches to align with client needs and available resources.
• Creates and delivers documentation of new or revised processes at the conclusion of projects.
• Supports the implementation of processes by providing or developing training on new or revised procedures as needed.
• Identifies metrics to measure process efficacy and provides evidence of improvements or additional needs.
• Promotes Organizational Effectiveness services through ad hoc presentations, general public training, and process improvement and documentation workshops.
• Proposes innovative business and technical solutions to enhance operational efficiency, effectiveness, and overall customer or student experience.
• Investigates and…