Business Analysis Manager, Operational Excellence | Senior Process Engineer

Senior Process Engineer – Process Transformation & Value Realization Position Summary

The Senior Process Engineer will lead divisional process improvement and transformation initiatives that drive measurable business value, operational efficiency, scalability, and customer outcomes for the Tax and Accounting (TAA) Division. This role combines deep process engineering expertise with strategic execution capabilities, helping business leaders identify, prioritize, and implement improvements across people, process, technology, and governance.

This is an individual contributor position.

• Lead end-to-end process assessments across business functions and value streams.

• Design future-state workflows, operating models, and governance structures aligned with strategic objectives.

• Facilitate cross-functional workshops and stakeholder alignment sessions.

• Identify opportunities for automation, AI enablement, digital transformation, and workflow optimization.

• Developtransformationroadmaps, business cases, and implementation strategies.

• Establish value cases and track realization of expected benefits.

• Develop KPI frameworks, operational scorecards, and value dashboards.

• Promote continuous improvement, value-stream thinking, and operational excellence.

• Simplify complex business processes.

• Drive measurable business value and productivity improvements.

• Improve customer and employee experiences.

• Balance strategic thinking with hands-on execution.

• Build trusted relationships with leaders and teams.

• 7–10+ years in process engineering, transformation, operational excellence, consulting, program management, or related fields.

• Experience leading cross-functional improvement initiatives.

• Strong process mapping, workflow redesign, and operating modelexpertise.

• Proven ability to influence stakeholders and deliver measurable outcomes.

• Lean Six Sigma background (Black Belt, preferred)

• Business value delivered

• Cycle-time reduction

• Reduction in manual effort and process complexity

• Customer and employee experience improvements

• Benefits realization and stakeholder satisfaction

• Strategic Thinking

• Connect process improvements todivisionalstrategy, business outcomes, and value creation.

• Process Engineering & Design

• Design scalable workflows, governance models, and future-state operating environments.

• Facilitation & Influence

• Lead workshops, align stakeholders, and drive decisions across diverse groups.

• Data-Driven Decision Making

• Leverage metrics, analytics, and business insights to prioritize opportunities and measure results.

• Change Leadership

• Drive adoption, stakeholder engagement, and sustainable implementation of improvements.

• Business Acumen

• Understand how operational improvements impact growth, profitability, risk, customer experience, and employee productivity.

• Value Orientation

• Focus relentlessly on outcomes,benefitsrealization, and measurable business impact.

Success in this role will be measured through:

• Business value delivered (cost savings, revenue enablement, productivity gains)

• Cycle-time and process-efficiency improvements

• Reduction of manual effort and process complexity

• Customer and employee experience improvements

• Adoption and sustainability of implemented solutions

• Achievement of transformation milestones and roadmap objectives

• Stakeholder satisfaction and executive confidence

• KPI and scorecard performance against established targets

• Realization of expected benefits and outcomes from supported initiatives

Minimal - 10-25%

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a…