Project Manager, Business Analyst, Change Management

The Opportunity

OSC's Project Manager role exists to drive project teams to deliver on project goals — compliantly, on time, and within budget — for our lender insurance services and protection products as well as our real estate investor property insurance products. You'll sit at the center of how OSC delivers for lenders and real estate investor clients alike: standing up new client programs and products, supporting compliance regulations, and leading business process analysis and improvement work.

You'll help our core business and supporting process teams move in the same direction to reach project goals and strategic objectives. At every turn, you're the one making sure the right stakeholders know what's going well, what's at risk, what's blocking progress, and where scope is shifting — before it becomes a hindrance to the project.

You’ll report directly to the SVP, Business Performance, who will work with you one-on-one — not just review your work, but actively coach you — alongside a small cohort of equally driven project management and business process peers. High performance in this seat is a proven path into leadership roles elsewhere in the company, because nowhere else at OSC will you get this broad a view of all that goes into every component of each of the processes that make up our core offerings as a company.

If you decide to pursue a career in project management itself, that path is fully supported too — see Project Manager II and III below.

This is a fast-paced, high-visibility seat with real stakes and real support. You'll be trusted to own outcomes from day one, and you won't be doing it alone.

The details change project to project, but the core of the job is the same: you are the person who makes sure the goals are achieved, the right information is getting to the right person at the right time, and nothing falls through the cracks.

• Drive cross-functional project teams to deliver on scope, schedule, and budget targets — and to do it compliantly, with no shortcuts on regulatory or contractual requirements
• Build and maintain charters, project plans, timelines, and budgets, meeting agendas and minutes, and hold the team accountable to them
• Track compliance-driven deadlines (e.g., regulatory notification timing, GSE requirement changes) and close gaps before they become findings
• Proactively communicate status, wins, roadblocks, risks, and scope changes to the right stakeholders — executives, team members, and clients — at every turn, not just when asked

• Act as the connective tissue between departments, executives, vendors and others to get them aligned on a shared outcome
• Build enough trust with frontline staff and enough credibility with executives to be equally effective and influential in either room
• Represent OSC clearly and effectively in meetings with lender and real estate investor clients, and with technology partners (e.g., core banking, servicing, SMS/notification vendors)
• Deliver executive summaries regularly with clear action items or decisions needed

• Document decisions and workflows using OSC's standard tools (Lucid/ Visio process maps, Azure Dev Ops, MS Project, Word/Excel/PowerPoint reporting, Pipe Drive, Claude Cowork)
• Translate messy meeting notes and verbal decisions into clear, structured artifacts other people can act on
• Learn OSC's core systems and core business flows well enough to spot where a process is breaking and propose a fix

• Field questions, concerns, and escalations from clients and internal teams throughout a project's lifecycle
• Help train newer PMs and coordinators as you gain experience
• Keep current on OSC's products and services so you can speak credibly to what the company can and can't do

• A demonstrated track record of driving work to completion on time, within budget, and by the book — whether that's a project, an academic program, an organization, or a job
• Comfort owning a timeline and a budget, and holding a team accountable to both
• A habit of communicating proactively — flagging risks, roadblocks, and scope changes…