Collections Representative

Job Description

Start Date:

• 4/4/2016 (these positions have the possibility of conversion based on performance/attendance, etc)

Schedule:

• 2nd Shift;
  Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday

Training:

• Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT)
• Monday – Friday; 8:00 AM – 5:00 PM

Job Description:

• The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
• This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.
• Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
• Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
• In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
• Works an established list of accounts on an automated collections system and/or auto-dialer.
• This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
• Understands and educates customers on account terms and alternate payment programs and methods.
• Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Required Skills:

• Customer Service focus
• Ability to understand and discuss personal and financial difficulties
• Ability to recommend and negotiate payment arrangements
• Demonstrated ability to work in a fast paced environment

Desired

Skills:

• Candidate MUST HAVE 2-5 years
  
  Collections or Customer Service experience.