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Customer Service Manager in Commercial Service Dispatch
Job in
Kennesaw, Cobb County, Georgia, 30156, USA
Listed on 2026-03-04
Listing for:
OWEN SECURITY SOLUTIONS
Full Time
position Listed on 2026-03-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Owen Security is seeking a steady, hands‑on Customer Service Manager to lead a team of five and take full ownership of our customer service operations. This role is ideal for a structured, dependable leader who thrives on building strong systems, supporting their team, and delivering consistent, high‑quality service.
Job Expectations and Responsibilities- Lead and coach a team of 5 customer service representatives
- Oversee inbound and outbound phone support and email communication
- Manage Escalations & VIP account
- Ensure clear processes, accountability, and service standards
- Take immediate ownership of department performance
- Implement practical improvements that increase efficiency and consistency
- Track metrics and drive continuous operational improvement
- Handle Escalated Customers & VIP Clients
- 3+ years of customer service leadership experience
- Strong background in inbound/outbound phone and email support
- Organized, process‑oriented, and calm under pressure
- A leader who values accountability, structure, and follow‑through
- Someone ready to step in and strengthen systems from day one
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