Customer Service and Service Dispatcher

Benefits:
 401(k)
 401(k) matching
 Competitive salary
 Dental insurance
 Health insurance
 Vision insurance
 Bonus based on performance
 Paid time off

Summary:

We are seeking a bilingual, detail-oriented, and organized service coordinator to take incoming calls and help facilitate the dispatch of our service professionals to people in need. In this role, it’s your responsibility to carefully listen to each caller, obtain vital information over the phone, take note of the schedules of technicians and other service professionals, and swiftly respond to the request.

You must ensure that a service team attends to each customer in a timely manner and maintain organized notes and accurate records of all calls in our database.

 The ideal candidate is fluent in both English and Spanish, with strong technical skills (IT, security cameras, etc.), communication. and multitasking skills. Other duties may include basic troubleshooting, data entry, and working reports. A successful Service Dispatcher will remain calm under pressure, demonstrate excellent attention to detail, and play a key role in delivering outstanding service to our clients.

 Responsibilities:
 Answer a high volume of calls, listening intently to the caller's information
 Dispatch the appropriate service professionals to the job site
 Schedule service appointments as needed
 Discuss new technology and services with the client
 Handling incomplete service calls
 Following up on service calls
 Schedule return trips when parts are in
 
** Other duties as assigned

Minimum Requirements:

Dispatching: 1 year (Preferred)
 Technical support: 1 year (Required) with experience in security cameras preferred
 Call center: 1 year (Required)
 Computer Skills including MS Office software
 Ability to work in fast-paced team-oriented environment
 Excellent personal organization and relationship skills
 High school diploma or equivalent;
 Able to pass a drug screening.
 Clean background check.
 Work Environment/Physical Demands
 The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and multi-purpose machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear.

The employee frequently is required to stand; walk; use hands or feel; and be able to reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Expected Hours/Travel
 11 a.m. to 8 p.m. with 1 hour lunch break
 Monday to Friday