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Bilingual Service Desk Agent - First Level Support
Job in
Kennesaw, Cobb County, Georgia, 30156, USA
Listed on 2026-07-19
Listing for:
KNAPP North America
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Language/Bilingual
Bilingual
Job Description & How to Apply Below
KNAPP North America is seeking a 1st Level Agent to assist customers with incidents and service requests, from start to finish. The role includes ticket creation, routing to 2nd Level Technicians, language support for non-English speakers, and thorough documentation of all interactions.
You will collaborate with technicians and suppliers, maintain SLA adherence, and participate in onboarding new staff. This position requires bilingual English/Spanish communication, strong customer focus, and the
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