Customer Service and Service Dispatcher

Future Opening:
Customer Service and Service Dispatcher

We are seeking a bilingual, detail-oriented, and organized service coordinator to take incoming calls and help facilitate the dispatch of our service professionals to people in need. In this role, it’s your responsibility to carefully listen to each caller, obtain vital information over the phone, keep track of the schedules of technicians and other service professionals, and swiftly respond to requests.

You must ensure that a service team attends to each customer in a timely manner and maintain organized notes and accurate records of all calls in our database.

The ideal candidate is fluent in both English and Spanish, with strong technical skills (IT, security cameras, etc.), excellent communication and multitasking skills. Other duties may include basic troubleshooting, data entry, and preparing reports. A successful Service Dispatcher will remain calm under pressure, demonstrate excellent attention to detail, and play a key role in delivering outstanding service to our clients.

Responsibilities:

• Answer a high volume of calls and listen intently to the caller’s information
• Dispatch the appropriate service professionals to the job site
• Schedule service appointments as needed
• Discuss new technology and services with the client
• Follow up on service calls
• Schedule return trips when parts are in
• Other duties as assigned

Minimum Requirements:

• Dispatching: 1 year (Preferred)
• Technical support: 1 year (Required) with experience in security cameras preferred
• Call center: 1 year (Required)
• Computer skills, including MS Office software
• Ability to work in a fast-paced, team-oriented environment
• Excellent personal organization and relationship skills
• High school diploma or equivalent
• Able to pass a drug screening
• Clean background check

Work Environment / Physical Demands:
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and multipurpose machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear, stand, walk, use hands or feel, and reach with hands and arms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Hours/Travel: 11 a.m. to 8 p.m. with 1 hour lunch break, Monday to Friday.