Customer Service Coordinator, Parking and Transportation

Customer Service Coordinator, Parking and Transportation

Job

Location:

Kennesaw, Georgia

Full/Part Time:
Full Time

Regular/Temporary:
Regular

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities,rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Serves as the primary point of contact for Parking and Transportation customer service needs. Reviews citation appeals and provides guidance to customers on appeal decisions, follows-up when needed. Collaborates with a variety of internal and external partners on events and charter needs.

• 1. Manages special event requests for parking and charter shuttle service, providing policy and pricing information for special event requests
• 2. Creates, routes, and tracks invoices for charter services, parking coupon codes and similar operational requests
• 3. Reviews parking appeals from faculty, staff, students, and visitors and renders decisions and guidance based upon university rules and regulations
• 4. Answers questions regarding parking permits, rules and regulations, violations, and account balances
• 5. Serves as primary department liaison for KSU Events, utilizes the University's event management software as needed
• 6. Advises department leadership on process improvement
• 7. Assists with escalated Talon One incidents regarding Parking and Transportation feedback and concerns
• 8. Assists with events and initiatives to provide support to educate students on Parking and Transportation options and programs
• 9. Meets with parking operations staff to review common citation, issuance errors and feedback

Educational Requirements High School diploma or equivalent

Required Experience One (1) year of related work experience in customer service in a fast-paced environment.

Preferred Educational Qualifications An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience Previous experience in Parking and Transportation

Previous experience with customer service ticketing software

ABILITIES

• Able to work collaboratively with other staff, administrators, and faculty to meet the purpose and goals of the program or department
• Able to work collaboratively
• Able to reprioritize as necessary with minimal disruption
• Able to learn new technologies in areas including parking, transportation, and invoicing
• Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization,…