Supervisor, Admissions Operations

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnership and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia.

We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice.

We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Primary Location for

Job Responsibilities:

1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Supervises assigned area within the Office of Undergraduate Admissions. Responsible for interpreting, analyzing, and evaluating documents and performing processes in compliance with Board of Regents (BOR) and University policies & procedures. Responsible for training and supervision of a team processors.

• Responsible for the supervision and training of assigned departmental staff
• Monitors admission application, document and imaging workflows and volume for the Offices of Admissions, Financial Aid and Registrar, addressing any concerns
• Uses student information systems, related software and databases to process documents and data related to students enrollment
• Facilitates assigned projects and/or work groups in collaboration with other office and/or campus leadership
• Tests databases in response to software upgrades and new program implementations
• Runs and evaluates various reports for processing and/or verification of data integrity
• Assists with new student orientations, processing and verifying documents, when needed
• Collaborates with the team to propose ideas and solutions for operational progress
• Attends departmental, divisional and campus level meetings and presentations as assigned
• Communicates with or oversees communications with applicants, students, faculty, staff, and those external to Kennesaw State University
• Ensures compliance with all federal, state, NCAA, USG, and Kennesaw State rules and regulations
• Provides supervision and decision management in absence of Director and Associate Director

• Educational Requirements: Bachelors degree from an accredited institution of higher education in related field or an equivalent combination of relevant education and/or experience
• Required Experience: Three (3) years of related work experience
• Preferred Qualifications: Familiarity with University System of Georgia and Kennesaw State University guidelines
• Additional
  
  Preferred Qualifications:
  
  Previous supervisory experience
• Preferred Experience: Prior experience working in a post-secondary educational environment

• Knowledge, Skills, & Abilities
• Able to work in partnership with staff, faculty, administrators and student leaders
• Able to perform certain duties and attend required meetings in lieu of the Director
• High level of empathy and ability to deal with difficult and confidential situations
• Able to handle multiple tasks or projects at one time, meeting assigned deadlines
• Stays current with applicable practices and guidelines of the division
• Understands student information systems, related software and databases
• Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
• Analytical thinking and creative skills
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Microsoft Office products, BANNER, Nolij Web, Degree Works, CRM, Intelligent Capture, SharePoint, as well as the following software: Statistical Analysis, Enterprise Guide, XAP Application Software, Georgia Futures, etc.)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e‑mail etiquette

The University System of Georgia (USG) is comprised of 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an…