Library User Services Associate - Sturgis Library Nights

Library User Services Associate - Sturgis Library Nights and Sunday

Job : 303474
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures.

Typical Schedule during Fall and Spring Semesters:

Sunday 12:15pm-9:15pm

Monday through Thursday 2:15pm-11:15pm

• Provides excellent customer service to KSU students, faculty, staff, and the broader community
• Proactively engages and assists library users with discovering and accessing library content and shared resources
• Determines customer need through thoughtful inquiry
• Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units
• Utilizes and troubleshoots software and hardware necessary for library functions such as KSU's integrated library system, Microsoft Office Suite, printers, and copiers, etc.
• Opens and closes library facilities, may act as senior staff present during evenings and weekends
• Assists with the development of KSU Library policies and procedures
• Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels
• Participates in a variety of library projects and initiatives, as assigned
• Gathers and analyzes statistics and data on activities and provide reports as needed
• Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members
• Provides guidance, direction, and supervision of student assistants working on scheduled shifts

Educational Requirements
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience
Required Experience
Two (2) years of related customer service or office support experience

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Previous experience in an academic library, public library, or media center

The budgeted salary range is $18.00 - $20.00 per hour. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit thr.kennesaw.edu/benefits.

ABILITIES
Able to engage in learning opportunities to gain a broader knowledge of the services of the organization
Able to maintain confidentiality
Able to handle multiple tasks or projects at one time meeting assigned deadlines
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication…