Technical Sales Engineer - Food Retail

Role Overview

The Technical Sales Engineer is a key member of the Copeland Cold Chain Technical Sales team focused on their assigned End User customers. They will understand customer pains and needs and determine the best Copeland controls for the end user’s applications. The Technical Sales Engineer (TSE) will need to learn the portfolio of Copeland Cold Chain controls and services portfolio as well as how to apply these controls to the End User’s building and energy management systems.

The TSE will work closely with a Strategic Account Executive to ensure End Users customers successfully specify, apply, implement and expand Copeland controls and services from a technical sales perspective. They will serve as a trusted customer partner and technical expert with a customer focused perspective. The TSE will work side by side with the Strategic Account Executive for their assigned End User customers.

They will cross‑functionally collaborate with Project Management, Product Management, Field Services, Solution Architects, Technical Services, Professional Services, etc. The TSE will interact directly with our Commercial teams across the Americas and our Product / Engineering teams in Kennesaw, GA, Belluno, Italy, Eden Prairie, MN and Sidney, OH.

• Serve as trusted customer partner and technical subject matter expert for refrigeration, HVAC and lighting controls (supervisory, distributed, custom, third‑party integrations) and applicable services (commissioning, programming, project).
• Serve as End User application expert.
• Understand controls and services market trends and competitive capabilities.
• Collaborate with the sales team on customer facing engagements and serve as technical sales and end user application expert. Pull in Solution Architecture, Application Engineering, Systems Engineering and/or NPD Engineering where needed.
• Create high level, technical requirements for new End User opportunities, including but not limited to hardware bill of material, integrations to third party devices, control panels, programming of BMS and distributed controllers, and field services.
• Collaborate with Copeland execution teams to ensure successful deployment of controls, integrations and/or other services.
• Communicate End User customer and Copeland requirements with EORs (HVAC & Refrigeration) during the initial design and project phases.
• Adopt a customer focused approach with emphasis on land, implement and expand phases of the sales cycle.

• BS degree in Engineering, or related technical discipline
  -or- equivalent industry experience.
• Two years of food retail or food service product development / engineering / field service / technical support or related experience.
• Knowledge of Copeland control systems for Food Retail/Food service, including but not limited to E3, Site Supervisor, distributed controls (e.g. case controllers).
• Hands‑on experience with Food Retail/Food service Building Management Software.
• Demonstrated success in a technical role in the food retail or food service industry
  -or- similar industry.
• Effective analytical, coordination and verbal communication skills.
• Ability to travel 40‑50%.
• Authorization to work in the United States without sponsorship now or in the future.

• Demonstrated ability to collaborate and communicate effectively and build strong relationships with customers and internal team members.
• Proven experience in consultative solutions selling.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.