Control Systems Engineer

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Full Time Customer Service Kennesaw, GA, US

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future‑oriented industry of intralogistics are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state‑of‑the‑art, industry leading software solutions.

The Control Systems Engineer provides control‑system focused support to keep the Customer’s automated warehouse stable and running. The role monitors and troubleshoots Storage, Conveyor and Sorter PLC‑controlled equipment, triages incidents, restores service where possible through structured troubleshooting and approved actions, and coordinates resolution by guiding on‑site resources and escalating to the Service Desk, controls development, and other subject matter experts when required.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor and support Storage, Conveyor and Sorter PLC‑controlled automation to maintain stable warehouse operations and minimize downtime.
• Respond to and triage control‑system incidents; diagnose faults across PLC logic, HMIs, sensors/actuators, drives/VFDs, and industrial networks (e.g., PROFINET) within defined scope.
• Restore service by resolving the root cause or applying an approved workaround; initiate and follow Change Request / Problem Management processes for recurring issues or permanent fixes.
• Coordinate with on‑site maintenance/controls resources and remote support teams; elevate internally when resolution cannot be achieved within operational scope or SLA timelines.
• Communicate system status and incident updates to stakeholders and customer; provide clear shift handovers, including risk, current mitigations, and next actions.
• Maintain accurate tickets and technical documentation (actions taken, backups, versions, and test results) and contribute to trend analysis and continuous improvement measures.

• Bachelor’s degree in electrical engineering, automation engineering, mechatronics, controls engineering, or a related technical field required
• Strong incident communication, documentation, and cross‑team coordination skills (operations/control‑room style support).
• Very good Siemens & Beckhoff PLC knowledge (e.g., troubleshooting, online diagnostics, reading/modifying code within approved procedures).
• 3+ years of experience supporting intralogistics automation, including storage systems and conveyor equipment.
• Ability to diagnose faults across PLCs, HMIs, sensors/actuators, drives/VFDs, and industrial networks; comfortable analyzing alarms and tracing issues in PLC logic.
• Good general IT skills and familiarity with ticketing/ITIL‑style incident and problem management processes.
• Disciplined approach to change control: backups before changes, approvals, testing prior to production use, documentation, and version control; no unauthorized changes and no safety bypasses.
• Ability to work independently and under pressure in a shift‑based environment; strong troubleshooting mindset and hands‑on approach.

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Travel…