Guest Service Associate

Job Details

Location:

Kennesaw, GA 30144. Position Type:
Part Time/Full Time. Education Level: High School. Salary Range: $13.00 - $16.00 per hour. Travel Percentage:
None. Job Shift: Any – Monday through Sunday.

Salary Range includes Base Hourly Rate plus Package Sales Commission.

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

• We are Team Players
• We Play to Win
• We Bring the Energy
• We are Committed

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking, and be knowledgeable on all aspects of EWC including our retail line.
• Uphold Artemis Wax standards and protocols at all times, address guest inquiries, book reservations, and resolve concerns promptly and professionally, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

• Must be able to work effectively in stressful environments, communicate with others, and accept constructive feedback from direct supervisors.
• Must be able to adapt to changes in activity frequently as the business requires.
• Most work performed indoors in a moderate, controlled temperature.
• Must be able to stand or sit at a desk for up to hours per day; standing, walking, and sitting are required, with variation in tasks day to day.
• Must be able to exercise well‑paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally.
• Talking and hearing occur continuously in the process of communicating with clients, co‑workers, and management.

• One year of related service or retail experience. Strong preference for previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point‑of‑sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.