Student Account Specialist

Student Account Specialist

Job Summary
Processes financial transactions, maintains accurate records, and provides excellent customer service within the Bursar's Office. Responsible for processing payments for tuition and fees, assisting students, parents, and staff, and ensuring the efficient handling of all related financial activities.

• Processes payments for tuition, fees, and other university charges
• Receives and records payments made by cash, check, credit card, and electronic transfer
• Issues receipts for payments received
• Balances cash drawer daily and prepares deposits
• Assists students and parents with inquiries regarding their accounts
• Provides information on payment options, deadlines, and account balances
• Addresses and resolves complaints or refers complex issues to appropriate staff
• Maintains accurate and up-to-date financial records
• Inputs and updates student account information in the university's financial system
• Ensures compliance with university policies and procedures regarding financial transactions
• Assists with the preparation of financial reports and statements
• Helps with the processing of refunds and adjustments to student accounts
• Supports the department and leadership with general administrative tasks as needed

• High school diploma or equivalent
• Previous experience in cashiering, customer service, and/or clerical roles

• An undergraduate or advanced degree from an accredited institution of higher education in a related field
• Some college coursework in accounting, finance, or a related field

The budgeted salary range is $17.40 to $23.90 per year. Offers are based on relevant experience. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more.

• Able to work with numbers and perform basic mathematical calculations
• Follows procedures to prevent fraud and ensure the security of financial transactions
• Adheres to all financial regulations and university policies
• Maintains confidentiality of student and financial information
• Able to handle multiple tasks or projects at one time meeting assigned deadlines, especially during peak periods
• Knowledge of safe and accurate cash handling techniques
• Excellent initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills
• Communication (verbal and written) and interpersonal skills to assist students, parents, and staff effectively
• High level of accuracy in processing transactions and maintaining records
• Proficient with computer applications and programs associated with the position (e.g., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e‑mail etiquette

• This is not a supervisory position
• This position has financial responsibilities
• This position will not be required to drive
• This role is considered a position of trust
• This position requires a purchasing card (P‑Card)
• This position will not travel

• Credit Report
• Standard Enhanced

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo.

The University System of Georgia is comprised of its 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Additional details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://(Use the "Apply for this Job" box below). Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of…