Senior Fraud Analyst II-FDO Credit Card-2nd Shift​/Kennesaw, GA

This position is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing account activity to assess levels of risk and fraud, completing inbound and outbound calls, taking appropriate action based on transaction characteristics, performing functions related to research, and resolving fraudulent activity and service support.

September 21, 2026

• Second Shift: Tuesday through Saturday 12:00pm–9:00pm EST
• Sunday through Thursday 12:00pm–9:00pm EST
• Required Training:
  Monday through Friday 8:00am–4:30pm EST;
  Classroom and on‑the‑job training approximately 6–8 weeks
• Hours Per Week: 40

• Strong analytical and organizational skills
• Demonstrated ability to solve complex problems by reviewing related information
• Ability to multi‑task, including researching information through multiple systems, to make judgmental decisions based on the data reviewed
• Customer‑centric approach
• Strong sense of urgency
• Ability to work in a fast‑paced, ever‑changing environment with a focus on risk mitigation and client experience
• Comfortable taking inbound or making outbound calls to clients in a high‑production focused environment
• Effective communication skills and confidence engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Compliance with established processes and guidelines, adhering to all applicable laws and regulations
• Good time‑management skills
• Flexible to work weekends, holidays and/or extended hours as needed

• Prior experience in Retail Fraud Servicing, Claims or Fraud Detection
• Experience working in an environment where both individual and team goals are met or exceeded routinely

• Service banking products with high‑risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
• Make decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assess the level of risk and make decisions that directly affect the customer experience and risk to the bank
• Review and analyze accounts and relationships that may require differentiated treatment or specialized resolution
• Comply with industry regulations, bank procedures, integrity levels of the department’s system, and financial controls
• Accurately record data captured during client interactions

• Analytical Thinking
• Client Experience
• Branding
• Customer and Client Focus
• Due Diligence
• Research
• Attention to Detail
• Data Collection and Entry
• Policies, Procedures, and Guidelines
• Referral Management
• Written Communications
• Adaptability
• Business Intelligence
• Investigation Management
• Issue Management
• Relationship Building

High School Diploma / GED / Secondary School or equivalent