Information Technology Apprenticeship - IT Service Desk Operations

Overview

Job Title: Information Technology Apprenticeship - IT Service Desk Operations

Location: Kennesaw, Georgia

Regular/Temporary: Temporary

Full/Part Time: Full-Time

Job : 293635

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students. Our university emphasizes respect, integrity, collaboration, inclusivity, and accountability. We are part of the University System of Georgia.

Come Take Flight at KSU!

Provides technical assistance and works closely with other technical staff to develop and apply practical skills. Learns tools to assist information technology with campus IT or AV systems. Assists technical staff in fulfilling requests or resolving incidents for all systems on campus. Provides customer service support to the campus community. This position is an apprenticeship within Kennesaw State University Information Technology Services department and does not guarantee permanent employment with the University.

• Collaborates with UITS staff to resolve technical incidents or fulfill service requests
• Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi‑fi and associated peripherals
• Learns to identify individual component failures and replace computer, audio, video or control system components
• Provides technical customer service assistance while following established procedures to resolve user technical issues
• Learns to document and appropriately escalate incidents

• Educational Requirements
  High School diploma or equivalent
• Required Experience
  No experience required; on-the-job training provided

• Preferred Educational Qualifications
  Student currently enrolled seeking a degree.

The budgeted salary range is $12.50 to $16.50 per hour. Offers are based on relevant experience.

• Knowledge
  • Will acquire experience and exposure to information technology systems, programs and processes
  • Will acquire experience with regulations pertaining to information technology
  • Will acquire experience with regulations pertaining to storage and handling of confidential data
  • Learn to accurately define incidents, problems, and events in the trouble ticketing system
  • Learn to troubleshoot and resolve desktop computing and audio-visual issues
• Skills
  • Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
  • Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
  • Attention to detail and follow up skills
  • Strong customer service skills and phone and e-mail etiquette

The University System of Georgia core values are Integrity, Excellence, Accountability, and Respect. Details on the USG values and Code of Conduct are available in policy materials online.

Kennesaw State University is an Equal Employment Opportunity Employer. The University prohibits harassment or discrimination based on race, color, sex, sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status. For more information, contact the Office of Institutional Equity at eeo.

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel.

Standard Enhanced background check required. Final candidates may be asked to disclose criminal record history. Additional screenings may apply as part of the process. See policy materials for details.

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