Enterprise Desktop Administrator

Overview

About Us:

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Job : 294495

Locations: Marietta, Georgia;
Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Position operates and supports the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services and solutions, including desktop, laptop and mobile operating systems, related applications and hardware, enterprise mobility management, software licensing, digital signage, and printing solutions.

• Operate and support enterprise desktop and end-user device management related systems, services and solutions ensuring their quality, stability, recoverability, and security
• Diagnose and resolve problems and service tickets
• Maintain documentation of existing systems, services, processes, and procedures
• Augment primary on-call staff by responding to major on-call events at night and on weekends

Educational Requirements

Bachelor s from an accredited institution of higher education in computer science or related field, or an equivalent combination of relevant education and/or experience

Required Experience

One (1) year of IT experience

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Experience working in higher education

Abilities

• Able to function with autonomy, make sound and timely decisions as appropriate, and use good judgement to determine which decisions should be escalated
• Able to diagnose and resolve problems
• Able to identify problems and take appropriate action
• Able to handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge

• Knowledge of several of the following: operating systems, virtualization, cloud services, and associated software
• Extensive knowledge of desktop and end-user device management operations
• Aware of current technologies and industry best practices for areas of responsibility

Skills

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (e.g., Microsoft Office suite)
• Strong attention to detail and follow-up skills
• Strong customer service skills and phone and e-mail etiquette

The University System of Georgia is comprised of 26 institutions of higher education and the System Office. Our core values are Integrity, Excellence, Accountability, and Respect. Details on the USG Core Values and Code of Conduct are available in USG Policy and can be found online. Additionally, USG supports Freedom of Expression as stated in policy found online.

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. The University prohibits harassment or discrimination by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community, due to race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status.

For more information or to file a complaint, contact the Office of Institutional Equity at English Building, Suite 225, eeo.

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This…