Information Technology Apprenticeship - IT Service Desk Operations

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high‑impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Primary Location for Job Responsibilities Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Provides technical assistance and works closely with other technical staff to develop and apply practical skills. Learns tools to assist information technology with campus IT or AV systems. Assists technical staff in fulfilling requests or resolving incidents for all systems on campus. Provides customer service support to the campus community. Please note this position is an apprenticeship within Kennesaw State University Information Technology Services department;

it does not guarantee permanent employment with the University.

• Collaborates with UITS staff to resolve technical incidents or fulfill service requests
• Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi‑fi and associated peripherals
• Learns to identify individual component failures and replace computer, audio, video or control system components
• Provides technical customer service assistance while following established procedures to resolve user technical issues
• Learns to document and appropriately elevate incidents

• Educational Requirements High School diploma or equivalent
• Required Experience No experience required; on‑the‑job training provided

• Preferred Educational Qualifications Student currently enrolled seeking a degree.

The budgeted salary range is $12.50 to $16.50 per hour. Offers are based on relevant experience.

• Key Learning Objectives Will acquire experience and exposure to information technology systems, programs and processes
• Will acquire experience with regulations pertaining to information technology
• Will acquire experience with regulations pertaining to storage and handling of confidential data
• Learn to accurately define incidents, problems, and events in the trouble ticketing system
• Learn to troubleshoot and resolve desktop computing and audio‑visual issues

• Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Attention to detail and follow‑up skills
• Strong customer service skills and phone and e‑mail etiquette

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity,…