Senior CX​/UX Research Consultant; Tax & Accounting – Hybrid; TX​/GA​/NJ​/IL R0054781

Overview

Senior CX/UX Research Consultant (Tax & Accounting) – Hybrid (TX/GA/NJ/IL) R0054781 | DXG | UX/CX COE - WK DXG U.S., Inc.

Summary – We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research.

DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in shaping the product strategy for our advisory services growth platform by transforming user insights into impactful, actionable recommendations. This is an outstanding opportunity to collaborate with a talented team of CX/UX practitioners, solve complex challenges by integrating cutting-edge technologies, and make a significant impact on products used by thousands of accounting professionals every day.

• Hybrid:
  Eight days a month we come together in the closest office (Nationwide) within 50 miles to experience the value of connecting with colleagues. Office location preferences are available nationwide.

Note
: A portfolio is not required, but sharing a past project to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process.

Required:

• Bachelor s Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master’s degree preferred.
• 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
• Advanced Research Planning:
  Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
• Data Analysis:
  Advanced skills in analyzing qualitative and quantitative user data.
• Report Writing:
  Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
• Presentation
  
  Skills:
  
  Expertise in presenting research findings to diverse audiences from cross-functional teams.
• Cross-Functional Leadership:
  Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across the business to implement research insights.
• Working knowledge of AI, agentic workflows, and their application in user research and product development.

Preferred:

• Experience in a B2B environment working on enterprise solutions
• Knowledge of Tax & Accounting solutions and customer workflows
• Familiarity with User Research platforms such as Great Question or User Zoom
• Experience collecting and reporting user data from Pendo or other analytics tools.

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
• Merge qualitative and quantitative data via mixed methodologies.
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
• Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Document insights and artifacts in a central repository.
• Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
• Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency across all research initiatives
• Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan,…