IT Project Manager III

Who We Are

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future‑oriented industry of intralogistics are dedicated to making complexity simple.

One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state‑of‑the‑art, industry‑leading software solutions.

The Software Project Manager III is responsible for the detailed preparation of the software solution concept, overseeing the implementation of the solution from design and implementation through testing and delivery. This position will work closely with the customers/clients, SW Consultants, commissioning, and developers to communicate, monitor and formulate solutions and detail scope, as well as map out specified requirements. This position directs all technical aspects of KNAPP’s Software Realization process in coordination with the applicable functional departments.

Further, the Software Project Manager III will ensure that all tasks and job duties are completed within the project life cycle, offering support and guidance to other stakeholders as well as communicating project status and progress.

• Responsible for customer communication/clarification of details
• Reviews technical functional specifications
• Creates internal documents for project‑executing departments
• Prepares test plans (factory tests, internal and customer‑specific acceptance tests)
• Participates in Factory acceptance testing and internal testing
• Responsible for Systems Site implementation (potential development and/or provision of customer training, acceptance tests and resolving problems encountered at the site)
• Facilitates and addresses customer questions, integration, and interfacing issues
• Coordinates, participates in, and plans meetings with the mechanical, hardware, and electrical engineers
• Provides support to the project‑implementation departments (Planning, Development, Software Quality Assurance, Commissioning)
• Support Project Management
• Understands and reports to project stakeholders the impact of any deviations from the original scope of project‑to‑project stakeholders
• Coordinates customer projects with the software suppliers (KNAPP internal and external 3rd parties)
• Offer training/support and guidance to the new employees during their early employment period
• Improve planning documents through periodic revisions and compliance updates
• Manages customer project programs, which are comprised of several individual projects for the same customer
• Responsible for Controls Information and knowledge transfer for the department (local at KUS) and within own special field (including setting up and driving associated processes)
• Develops additional knowledge through external material, optimizing the flow of ideas and effective solutions, e.g., stay apprised on current trends and innovations, study applicable marketing and new technical material, attend seminars on relevant topics, etc.
• Actively supports the stakeholders in the department by asking and determining who needs information/ongoing updates on the subject, in what granularity, and for what purpose
• Engages in active knowledge transfer, not only of self‑development, but also of others in industry topics (through lectures, training, further education, expert advice, and/or problem solving)
• Prepares provisions of modern specialist training materials (e.g., for eLearning)
• Supports department management with the development and implementation of assigned strategic initiatives
• Performs administrative tasks to support the Supervisor (e.g., approve hours for other team…