IT Change Management Lead — Adoption & Training

Job : 298844
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

This position provides leadership and execution for the people side of technology change, ensuring successful adoption of enterprise IT initiatives. This role translates IT change frameworks into actionable strategies aligned with university culture, IT leadership direction, and institutional priorities while guiding stakeholder engagement, communications, and training. The position partners closely with project managers, technical teams, and business leaders to embed organizational change management throughout the IT project lifecycle.

• Develop and implement IT organizational change management plans aligned with institutional priorities and established change frameworks.
• Integrate change management activities into IT project life cycles, including system implementations, upgrades, and service launches.
• Conduct stakeholder analyses, impact assessments, and readiness evaluations to inform targeted adoption strategies.
• Lead and guide cross-functional teams in executing change initiatives, ensuring alignment with University goals.
• Develop and execute communication plans supporting project milestones, user adoption, and cultural alignment.
• Design and coordinate training plans, workshops, and knowledge transfer activities to promote user competency.
• Track adoption metrics, engagement data, and feedback to evaluate effectiveness and support continuous improvement.
• Collaborate with IT communications and change analysts to ensure consistency in messaging, tools, branding and templates.
• Identify opportunities to improve change processes, methodologies, and tools based on lessons learned and feedback.

Educational Requirements: Bachelor's degree from an accredited institution of higher education, preferably in Business Administration, Organizational Development, Communications, Information Technology, or a related field, or an equivalent combination of relevant education and/or experience.

Required Experience: Five (5) years of experience in organizational change management and/or project management supporting complex, enterprise level technology initiatives.

• Relevant certifications such as Prosci®, ACMP, CCMP, PMP, Agile, or ITIL aligned with organizational change and project delivery best practices.
• Undergraduate or advanced degree from an accredited institution of higher education in a related field.
• Experience supporting technology change initiatives within higher education or public sector environments.
• Demonstrated experience leading stakeholder engagement, readiness assessments, and adoption strategies for enterprise IT projects.
• Experience developing communications, training, and enablement strategies for large scale technology implementations.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.

• Standard Enhanced.
• Education required.

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study and prohibits harassment or discrimination based on any protected characteristic as defined by federal and state law. For additional information on this policy, contact the Office of Institutional Equity.