Associate Business Systems Analyst - E-File Operations

Position Title

Efile Operations Analyst

Kennesaw, GA (Hybrid)

Director of Software Development

The Efile Operations Analyst ensures the accuracy, timeliness, and reliability of electronic filing (efile) operations across internal systems and external vendor platforms. This role involves evaluating stakeholder data requests, composing and tuning operational queries, monitoring system health, and collaborating with internal teams and external agencies to resolve issues and improve processes.

Training:
Approximately 2 weeks on-site. Post‑training schedule:
On‑site:
Tuesday & Wednesday;
Remote:
Monday, Thursday & Friday.

• Evaluate and clarify stakeholder data requests
• Propose database queries, jobs, distribution methods, and data visualizations
• Compose, tune, run, and schedule queries to monitor efile statuses, bank enrollments, taxpayer bank applications, and related systems
• Proactively identify delays or errors in internal and external vendor systems
• Communicate with banks, IRS, and state tax agencies to request data and resolve outstanding issues
• Collaborate with internal teams to test and validate operational reporting changes
• Recommend system enhancements to reduce monitoring overhead and exceptions

• Proficiency in Oracle and MS SQL Server query syntax
• Superior communication skills for cross‑functional collaboration
• Strong documentation skills to convert tribal knowledge into clear, actionable processes

• Willingness to work nights and weekends occasionally
• Ability to complete approximately 2 weeks of on‑site training in Kennesaw, GA
• Commitment to hybrid work schedule post‑training

• Experience in operational monitoring within financial or tax‑related systems
• Familiarity with support of SaaS operational environments
• Familiarity with scripting or programming languages (Power Shell, DAX, Power Query/M, R, .Net, Python, etc)
• Familiarity with data visualization tools and reporting platforms

• Analytical Thinking
• Problem Solving
• Collaboration & Communication
• Process Orientation

$57,100.00 - $97,500.00 USD

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.