Manager, IT Business Analysis

About Us

Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high‑impact research, and Division I athletics attract students from throughout the region and from more than 100 countries across the globe.

Our vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia and are searching for talented people to join our vision.

Job : 299124

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

This position leads the Business Analysis function. The manager oversees requirements management, user stories, Confluence/SharePoint documentation, process modeling (Visio/Lucidchart/Draw.io), and advanced Excel analysis. The role drives capacity planning, governance and delivery KPIs, stakeholder and vendor coordination via Teams/Outlook, and translates business needs into actionable technical solutions across Agile and Waterfall initiatives.

• Lead and manage the Business Analysis team, allocating work by expertise, availability, and development goals
• Track, forecast, and report Business Analyst capacity to optimize utilization, improve planning accuracy, and prevent resource bottlenecks
• Standardize and improve Business Analysis processes, templates, and methodologies; maintain Confluence and SharePoint documentation
• Supervise and mentor apprentices supporting project managers and business analysis to build a sustainable talent pipeline
• Serve as escalation and decision point for Business Analysis work; remove blockers and drive continuous process improvement
• Align Business Analysis activities with IT leadership and PMO priorities; ensure requirements are captured, analyzed, and translated into technical solutions
• Oversee requirements and user stories; enforce process mapping with Visio/Lucidchart/Draw.io and advanced Excel
• Establish and report delivery KPIs (velocity, throughput); coordinate UAT and defect tracking; support change governance in Service Now when applicable

Educational Requirements:

Bachelor's degree from an accredited institution of higher education in a related field or an equivalent combination of education and experience.

Required Experience:

Five (5) years of experience in IT‑business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

Preferred Qualifications:

• Certified Business Analysis Professional (CBAP) credential
• Advanced degree from an accredited institution of higher education in a related field
• Experience using modern customer relationship management (CRM) systems
• Experience with Service Now service and change management
• Experience with Copilot agents

• Ability to translate technical concepts for non‑technical audiences and vice versa
• UAT coordination and defect tracking tool proficiency
• Able to handle multiple tasks or projects at one time, meeting assigned deadlines
• Experience in team leadership and people management for Business Analysis, including mentoring apprentices
• Advanced knowledge in process mapping and business process modeling in Visio, Lucidchart, and Draw.io
• Experience with Microsoft Project for the Web or Planner Premium (project/portfolio tooling)
• Familiarity with Copilot agents
• Familiarity with Power BI dashboards and reviews
• Coordination with vendors, stakeholders, and cross‑functional tech teams via Microsoft Teams and Outlook scheduling
• Exposure to Service Now service and change management workflows
• Advanced Microsoft Excel skills…