Manager, IT Business Analysis

Manager, IT Business Analysis

Job

Location:

Kennesaw, Georgia

Employment Type:

Full Time

Regular/Temporary:
Regular

Job Summary:

This position leads the Business Analysis function, overseeing requirements management, user stories, Confluence/SharePoint documentation, process modeling (Visio/Lucidchart/Draw.io), and advanced Excel analysis. This manager drives capacity planning, governance and delivery KPIs, stakeholder and vendor coordination via Teams/Outlook, and translates business needs into actionable technical solutions across Agile and Waterfall initiatives.

• Lead and manage the Business Analysis team, allocating work by expertise, availability, and development goals
• Track, forecast, and report Business Analyst capacity to optimize utilization, improve planning accuracy, and prevent resource bottlenecks
• Standardize and improve Business Analysis processes, templates, and methodologies; maintain Confluence and SharePoint documentation
• Supervise and mentor apprentices supporting project managers and business analysis to build a sustainable talent pipeline
• Serve as escalation and decision point for Business Analysis work; remove blockers and drive continuous process improvement
• Align Business Analysis activities with IT leadership and PMO priorities; ensure requirements are captured, analyzed, and translated into technical solutions
• Oversee requirements and user stories; enforce process mapping with Visio/Lucidchart/Draw.io and advanced Excel
• Establish and report delivery KPIs (velocity, throughput); coordinate UAT and defect tracking; support change governance in Service Now when applicable

• Educational Requirements:
  
  Bachelor’s degree from an accredited institution of higher education in a related field or an equivalent combination of education and/or experience.
• Required Experience:
  
  Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

• Certified Business Analysis Professional (CBAP) credential
• An advanced degree from an accredited institution of higher education in a related field
• Experience using modern customer relationship management (CRM) systems
• Experience with Service Now service and change management is a plus
• Experience with Copilot agents is a plus

• Ability to translate technical concepts for non-technical audiences and vice versa
• UAT coordination and defect tracking tool proficiency
• Able to handle multiple tasks or projects at one time, meeting assigned deadlines

• Experience in team leadership and people management for Business Analysis, including mentoring apprentices
• Advanced knowledge and ability in process mapping and business process modeling in Visio, Lucidchart, and Draw.io
• Experience with Microsoft Project for the Web or Planner Premium (project/portfolio tooling)
• Familiarity with Copilot agents
• Familiarity with Power BI dashboards and reviews
• Coordination with vendors, stakeholders, and cross-functional tech teams via Microsoft Teams and Outlook scheduling
• Exposure to Service Now service and change management workflows
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data cleanup, modeling)
• Understanding of API basics (REST/JSON), data modeling concepts, and integration/middleware fundamentals
• Familiarity with AWS/Azure fundamentals (cloud ecosystem basics)

• Strong customer service skills and phone and e‑mail etiquette
• Strong written communication for requirements, business cases, and technical documents; customer‑facing correspondence
• Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Advanced knowledge of delivery metrics and KPI tracking (velocity, throughput) and reporting
• JIRA and Confluence proficiency;
  SharePoint lists for documentation and collaboration
• CRM domain exposure; experience with Salesforce or comparable platforms
• SDLC…