Manager, Controls Services & Support

(such as apply with Linked In) and capture some of your activity on the careers site. It doesn’t record any personal details. For more information, please read our  and  .The Manager, Professional Services & Support – Controls is responsible for leading Copeland’s Controls technical delivery capability across programming, integrations, system configuration, commissioning enablement, and advanced technical support. This role ensures the successful implementation and sustainment of complex controls solutions across food retail and cold chain environments.
This leader drives technical excellence across Controls Professional Services and Support by establishing standards, enabling scalable delivery models, and ensuring teams are equipped to support Copeland’s growing installed base of controls platforms and connected assets. The role operates at the intersection of technical delivery, solution enablement, and support, ensuring complex customer programs are supported with the appropriate expertise, documentation, and governance.

The Manager will work closely with Project Services, Field Services, Engineering, and Product teams to support repeatable and high-quality controls solutions across Copeland’s portfolio.

Build technical capability within the organization through employee development, coaching, and skills progression.
** REQUIRED EDUCATION, EXPERIENCE, &

SKILLS:

** 5+ years of leadership experience within professional services, technical delivery, or engineering organizations. Experience supporting complex customer deployments involving controls programming, integrations, or commissioning.

Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes. Strong organizational, prioritization, and escalation management skills. Experience working with global or distributed technical teams.
** PREFERRED EDUCATION, EXPERIENCE, &

SKILLS:

** A technically credible leader with deep experience in HVACR controls systems and solution delivery.

Experience supporting or leading system platform migrations and digital tool transitions, including requirements definitions, workflow redesign, data migration, and user adoption. This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs.

You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.  Across the globe, we are united by a singular

Purpose:

Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.  
** Our Commitment to Inclusion & Belonging
** At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.
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