Senior Business Relationship Manager

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Location

(Primary Location for

Job Responsibilities ) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high-impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.

Responsibilities

KEY RESPONSIBILITIES:

- 1. Leads the strategic engagement between IT and business units to ensure alignment with institutional goals

2. Develops and maintains executive-level relationships across academic and administrative units

3. Act as a strategic advisor to leadership, identifying opportunities for innovation and transformation

4. Guide and mentor junior BRMs to support relationship and value management across campus

5. Establish and refine BRM practices and processes to enhance strategic impact and service delivery

6. Lead large-scale initiatives and represent IT in executive steering committees and governance councils

7. Advocate for business partner needs in IT planning, resource allocation, and prioritization

8. Translate complex business needs into actionable strategies and proposals with measurable outcomes

9. Monitors service and project delivery outcomes to ensure value realization and continuous improvement

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.

Required Experience

Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

Preferred Qualifications

Additional

Preferred Qualifications

Certified Business Relationship Manager (BRMP or CBRM) Certification

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Experience aligning technology solutions with institutional strategy

Knowledge, Skills, & Abilities

ABILITIES

Travels between Kennesaw State campuses and locations as required to maintain effective relationships

Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus

KNOWLEDGE

Advanced knowledge of service management, business analysis, and value realization methodologies

Experience in complex project and portfolio environments

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills

Excellent communication skills, including executive-level presentations

Proven leadership, mentoring, and stakeholder engagement skills

Strategic thinking, business acumen, and technology literacy

Strong analytical,…