Enterprise Audio Visual Engineer

Job Summary

Provides engineering support for the design, installation, configuration, programming, testing, maintenance, and upgrade of complex AV systems in a variety of environments including, classrooms, conference rooms and/or event spaces across all KSU sites. Coordinates the work of contracted vendors following approved standard designs and collaborates with project managers and technical team members through all phases of the project. Provides training on new systems and top-tier AV support for existing systems.

• Designs, loads programs, checks deployment, and enhances the Audio-Visual infrastructure for basic Audio-Visual implementations ensuring their quality, stability, recoverability, and security
• Utilizes departmental automation systems
• Develops and maintains documentation of systems, services, processes, and procedures
• Diagnoses and resolves problems
• Provides on call support responding to incidents to include nights and weekends
• Drives root cause analysis, debugging, support, and post-mortem analysis for incidents and service interruptions
• Trains and mentors AV support technicians, and other staff as needed
• Monitors labor and material expenses for new and active projects
• Inspects the quality of service provided by vendors and internal employees, and performs complete testing after the installation is complete
• Generates a work scope, materials list, vendor quotes and statements of work
• Establishes and manages a schedule of projects and provides reports on state, progress and completion dates
• Coordinates the tasks and flow of the project, including design, purchasing, installation, programming, testing, and communication with vendors and all involved parties

Educational Requirements
High school diploma or equivalent

Other Required Qualifications
Extron Control Professional certification within six (6) months of employment
Current, valid and unrestricted driver's license

Required Experience
Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

Preferred Qualifications
Avixa Certified Technical Specialist (CTS)
An undergraduate or advanced degree from an accredited institution of higher education in a related field
Experience working in higher education

Knowledge, Skills & Abilities
Able to design, analyze, evaluate and implement audio-visual systems and solutions
Able to diagnose and resolve complex problems
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to anticipate problems and proactively develop appropriate solutions
Able to appropriately assess and communicate risks, benefits, and alternatives
Able to handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge
Extensive knowledge of enterprise audio visual system design
In-depth knowledge of several of the following: enterprise audio-visual switching, routing, multiplexers, control systems, display devices, scalers, amplifiers, speakers, microphones, cameras, lighting controls, media players, ADA devices, power controllers, rack layout, related software, lecterns, and instructor workstations
Must be well versed in current technologies, and industry best practices for their areas of responsibility

Background & Other Information
This position may travel 1% - 24% of the time
This role is considered a position of trust
This position does not require a purchasing card (P-Card).
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender…