Customer Relationship Management Coordinator

Job Summary

Responsible for supporting department leadership and staff by assisting with system administration tasks, such as user management, ensuring data quality, creating/maintaining campaigns, reports and dashboards in Target X and Salesforce CRM or similar system. Works with the leader to empower various channels to leverage technology to enhance student engagement, recruitment, and retention efforts. Identifies and acts on training needs, consults with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leaders.

• Serve as a point of contact for the institution's CRM system, acting as a liaison between end users and technical support teams
• Continuously improve upon the value derived from the CRM platform
• Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs
• Develop and implement CRM workflows, processes, and automation to streamline business processes and improve efficiency
• Creates dashboards that provide high utility in allocating resources (route planning, marketing automation, etc.) and assessing productivity (sales team ranking, yield, etc.)
• Evaluates and recommends improvements to tools and processes
• Handles all administrative functions including user account maintenance, data cleanup, recurring reports, and communication
• Manages and coordinates with IT  data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure
• Proficiently performs research into problems if the solution is not readily apparent
• Create and manage communication campaigns in Target
  
  X, Salesforce CRM and/or similar system
• Serves as expert for all Target
  
  X and Salesforce training to empower all levels with functional knowledge of our CRM or similar system

• Educational Requirements:
  
  Bachelor’s degree from an accredited institution of higher education
• Required Experience:
  
  One (1) year experience as CRM support and/or administrator

• Understanding of  best practices and functionality
• Data management abilities
• Documented history of successfully driving projects to completion
• Demonstrated ability to understand and articulate complex requirements
• Advanced degree in a related field (preferred)
• Experience as a Target X and/or Salesforce Administrator in a similar environment

The salary range for this position is between $51,600 and $58,000. Offers will be based on candidate experience and budget availability.

• Able to be a go-to person for users
• Able to be an advocate for the CRM within the organization, help expand its use, takes data quality seriously and takes initiative to maintain a clean and unfettered database
• Able to manage time and workload with little oversight
• Able to stay calm under pressure
• Able to be flexible and adapt to the situation at hand
• Able to identify and drive innovative technical solutions
• Able to assess the impact of new requirements on  and all upstream and downstream applications, systems and processes
• Able to handle multiple tasks or projects at one time meeting assigned deadlines

Some knowledge of Target

X and Salesforce or similar system package development and deployment, and a willingness to expand that knowledge. In-depth understanding of the CRM software, communication, data, business processes, and how they relate to the CRM software. Understanding of how a CRM should and can be utilized across the organization.

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Organized self-starter
• Exceptional critical thinking skills and the ability to work through a problem in a logical fashion
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e‑mail etiquette

Kennesaw State University is an Equal…