Helpdesk Support W​/Deskside

Overview

This position is part of the Helpdesk/Desktop Support for all internal users in a global manufacturing company. The role provides troubleshooting and IT support for over 2,500 users, fielding calls & walk‑ins, troubleshooting desktops, PCs, mobile devices, documenting issues, and coordinating with Domain Services, Storage/Server, and Network Services teams.

• Manage support for Windows 7 Pro, 8.1, and Mac OS X Mavericks/Yosemite laptops, monitors, and computers.
• Support local and network HP printers, copiers, and scanners.
• Configure mobile devices: iPads, iPhones, Surfaces, and Android devices.
• Use Adobe Connect to set up meetings between offices and clients.
• Create and configure laptops/desktops using SCCM/Symantec Ghost.
• Document incidents in the queue, provide notifications and updates to end users.
• Coordinate with other teams (Domain Services, Storage/Server, Network Services) for unresolved issues.

Entry Level – no prior experience required, but ability to communicate clearly and work with a tenured team is essential.

Strong customer service orientation and effective communication skills.

Contract position based out of Kennesaw, GA. Fully onsite.

Hourly pay range: $20.00 – $22.00 per hour.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Position anticipated to close on June 19, 2026.